The Challenge

• Protecting visitors to 9 department stores
• Meeting Public Health England (PHE) guidelines
• Concern on bringing infection into the store and surfaces becoming infected
• Customers not confident that surfaces are clean, particularly in small areas such as changing rooms

The Solution

• Advice on the evolution solutions around the world of testing and infection control
• Understanding of infection control in the retail environment
• Selection of the right solutions to prevent transmission
• Delivery of solutions from factory to site

Why Larner Associates

Unparalleled experience:
• Infection control, medical and service design experience
• Knowledge of worldwide best practice
• Technology agnostic solutions advice
• Customer focus, designing solutions around you

The Results

"Whilst the environment seemed to change constantly, Larner Associates were able to give clear advice on how to respond in and build the confidence of our customers."

Hugo Fenwick,

Store Development Director,


• Despite closures due to tiers and lockdowns
• Successful opening of stores when tiers permitted
• No reported transmissions

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